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Return and Exchange Policy

If you would like to return your order for any reason, you can do it within 30 days after receiving your order. Only Nivada Grenchen purchased on the website can be returned or exchanged.

Before shipping your return/exchange, please contact us by our customer service online, precise the order reference, and the reason for your return/exchange.

If you do not contact us before shipping, you run the risk of not receiving your refund or exchange. 

The return/exchange item(s) should be in the same condition as in its original packaging with all original tags and protections attached and never worn. You may exchange an item only one time. 

CONCERNING THE RETURNS, YOU HAVE TWO POSSIBILITIES:

  1. Process a refund
  2. Receive a voucher on your account, with the amount of your purchase and use it for your next order 

For an exchange: 

  1. Choose a different item of the same value
  2. Receive a voucher on your account, with the amount of your purchase and use it for your next order 

The customer assumes the costs for returns and exchanges, except if the watch is returned for quality reasons.

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