Return and Exchange Policy
If you would like to return your order for any reason, you can do it within 30 days after receiving your order. Only Nivada Grenchen purchased on the website can be returned or exchanged. If you purchased Nivada Grenchen in another shop, please return it to the retail dealer. Each retail dealer might have different return policies and procedures. We do not have any impact on other companies' internal processes.
Before shipping your return/exchange, please contact us by our customer service online, precise the order reference, and the reason for your return/exchange.
If you do not contact us before shipping, you run the risk of not receiving your refund or exchange.
The return/exchange item(s) should be in the same condition as in its original packaging with all original tags and protections attached and never worn. You may exchange an item only one time.
If the conditions of the watch do not match the original (scratches, contaminated and bent straps) - a partial refund might be applied (contact our specialists first).
If, for any reason, the customer wishes to return the order, unless proven otherwise that the issue originates from the watch, the customer is responsible for the return shipping costs.
CONCERNING THE RETURNS, YOU HAVE TWO POSSIBILITIES:
- Process a refund
- Receive a coupon on your account, with the amount of your purchase and use it for your next order
For an exchange:
- Choose a different item of the same value
- Receive a coupon on your account, with the amount of your purchase and use it for your next order
The customer assumes the costs for returns and exchanges, except if the watch is returned for quality reasons.