We offer free worldwide shipping for all watch purchases. We send out all our parcels from Switzerland , USA and Hong Kong via DHL or Fedex depending on the location & availability. You can expect your delivery within 5 to 10 working days from when your article leaves our warehouse.

Nivada Grenchen Watches are available in several retailers located all over the world. You can find out more information on the following page). If you have any questions or if you'd like to become a retailer, please contact us.


Yes. Products purchased directly from the official Nivada Grenchen website may be returned or exchanged by contacting our Customer Service team within 15 calendar days of delivery.
The product must be unworn, unused and returned in its original condition and packaging, with all tags, protective films, accessories and documents included. An item may only be exchanged once.
Return and exchange shipping costs are the customer’s responsibility unless the product is being returned because of a confirmed quality issue.
Products purchased from an authorised retailer must be returned directly to that retailer and are subject to the retailer’s own return policy.

All of our watches come with a two-year warranty effective from the date of shipping. This warranty does not cover any damage caused to the watch through neglect, accidental damage, carelessness, improper use, or non-compliance with the instructions provided by Nivada Grenchen Watches.
Should you have any issues with your watch, please don't hesitate to get in touch with us via email at contact@nivadagrenchenofficial.com

To request a return, please contact our Customer Service team within 15 calendar days of delivery and provide your order number and the reason for your return.
Please wait for confirmation and return instructions before shipping the product. Returns sent without prior authorisation may not be accepted or processed.
Returned products must be unworn, unused and in their original condition and packaging, with all tags, protective films, accessories and documents included.
Once the return has been received and inspected, you may receive either:
A refund to the original payment method; or
Store credit for the value of the eligible returned product.
A partial refund may be applied if the product is returned with signs of wear, scratches, damaged or bent straps, missing components or other changes from its original condition.
Return shipping costs are the customer’s responsibility unless the return concerns a confirmed quality issue.
Please consult our complete Return and Exchange Policy for further information.

Should you have any issues with your watch, please don't hesitate to get in touch with us via email at contact@nivadagrenchenofficial.com. We will usually take care of repairs in our designated service centers either in Switzerland or the USA

All of our watches are water-resistant. The Chronomaster Aviator Sea Diver (CASD) & Datomaster collections are water resistant up to 100m (10 ATM). The Super Antarctic & Antarctic Spider collections are water resistant up to 100m (10 ATM). The Depthmaster collection can withstand depths of up to 1000 meters (100 atm). We would recommend avoiding contact with water if you are wearing a leather bracelet.
After contact with seawater, it's essential to clean your watch with fresh water.

All of our watches have drilled lugs. Besides giving a vintage feel, these drilled lugs allow you to easily remove the strap by pushing the pump on the side of the lugs through the hole (you could use a toothpick, for example).
If you purchases a Bracelet, you may need a specific tool to pop the spring bar out of the watch’s lugs.

Not for the moment

Once an order is placed, it is sent directly to our warehouse for order processing, but unfortunately this means your order cannot be changed or canceled after 24 hours. You must therefore return to your current order to get a refund.