FAQ

We offer free worldwide shipping for all watch purchases. We send out all our parcels from Switzerland or USA via DHL or Fedex depending on the location & availability. You can expect your delivery within 5 to 10 working days from when your article leaves our warehouse.

Nivada Grenchen Watches are available in several retailers located all over the world. You can find out more information on the following page). If you have any questions or if you'd like to become a retailer, please contact us.


If you're unhappy with your watch or watch straps, you have up to 30 days from the date of ordering to return them to us, unworn, for a full refund or exchange.

All of our watches come with a two-year warranty effective from the date of shipping. This warranty does not cover any damage caused to the watch through neglect, accidental damage, carelessness, improper use, or non-compliance with the instructions provided by Nivada Grenchen Watches.
Should you have any issues with your watch, please don't hesitate to get in touch with us via email at contact@nivadagrenchenofficial.com

You have up to 30 days from the receipt of your items to return them for a full refund or exchange. Please note that a refund can only be given if your items are returned unworn in the original packaging.

Should you have any issues with your watch, please don't hesitate to get in touch with us via email at contact@nivadagrenchenofficial.com. We will usually take care of repairs in our designated service centers either in Switzerland or the USA

All of our watches are water-resistant. The Chronomaster Aviator Sea Diver (CASD) & Datomaster collections are water resistant up to 100m (10 ATM). The Super Antarctic & Antarctic Spider collections are water resistant up to 200m (20 ATM). The Depthmaster collection can withstand depths of up to 1000 meters (100 atm). We would recommend avoiding contact with water if you are wearing a leather bracelet.
After contact with seawater, it's essential to clean your watch with fresh water.

All of our watches have drilled lugs. Besides giving a vintage feel, these drilled lugs allow you to easily remove the strap by pushing the pump on the side of the lugs through the hole (you could use a toothpick, for example).
If you purchases a Bracelet, you may need a specific tool to pop the spring bar out of the watch’s lugs.

Not for the moment